INFORMATION TECHNOLOGY SPECIALIST

Job Title: Information Technology Specialist

Department: Facility & Operations

Reports to: Director of Technology, Content & Guest Experience 

FLSA: Nonexempt 

Job Location: 250 Marietta Street, NW, Atlanta, GA 30313

 

The Information Technology Specialist is directly responsible for supporting the experiential systems in the exhibit hall and assisting in developing the technology strategy, plan, and policies for the College Football Hall of Fame (CFHOF) as a whole. Additionally, the position requires monitoring the CFHOF Exhibit Local Area Network (LAN), troubleshooting reported problems, analyzing system performance, performing software and hardware upgrades, and providing technical support to users in the organization.

 

·         Work as a member of the Technology Department to ensure that experiential systems are operational through monitoring, testing, and planning both routine and emergent maintenance with minimal downtime.

·         Provide technical support to staff for hardware and software-related issues, including Microsoft Office, Accounting Software, Contact Management System, Event Business Management System, and similar operating platforms.

·         Support department head in creating and implementing integrated technology strategies to support multiple business units and processes, which includes analyzing emerging technologies and translating impact on current and future business processes.

·         Provide guidance and assistance to junior team members.

·         Assist in the maintenance of the VoIP phone system in both the support and admin offices.

·         Assist in the management of a media asset management system (MAM) for the storage of digital content.

·         Participate in strategic planning and LCM as it relates to technology and achievements of organizational objectives.

·         Communicate frequently with department heads, providing feedback and recommendations as well as interacting with end-users to provide process recommendations.

·         Responsible for the creation of best practices to ensure efficient use of hardware and software.

·         Responsible for securing and maintaining proper software licenses.

·         Assist in the training of new and existing staff in the use of software packages.

·         Perform analysis and monitoring of servers to maximize performance.

·         Manage relationships with outside vendors and service contracts.

·         Develop organizational specifications for hardware and software procurement.

·         Bachelor's degree preferred

·         IT Certifications (CISCO A+, Network, SEC+) a plus 

·         Demonstrated experience and knowledge in computer and network hardware troubleshooting and servicing.  

 

 

·         Demonstrated Mastery in desktop hardware troubleshooting and maintenance. 

·         Expertise in Windows operating systems for both workstations and servers

·         Expertise in Microsoft Office products and operating systems

·         Awareness of SQL Server and virtual computing in desktop and server environments 

·         Familiarity with Remote Connectivity to maintain access to the network while offsite.

·         Working knowledge, with the ability to grow further, in networking. 

·         Demonstrated troubleshooting ability for peripheral IT hardware devices (printers, fax, etc.)

·         Help Desk Support: Support users by managing the support desk to include evenings and weekends based on the on-call schedule.

·         Ability to develop alternative solutions and select the most appropriate action.

·         Ability to assess and identify problems quickly.

·         Proficient in accessing issues and determining protocol via an in-house knowledge base, technology peer resources, and vendor support whenever necessary.

 

·         The Lead is frequently required to stand, walk, crouch, crawl, and reach with arms.

·         The Lead must frequently lift and/or move up to 5 – 25 pounds.

·         Specific vision abilities required by this job include close, distance, peripheral, and color vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Communication Skills

·         Critical Thinking/Problem Solving

·         Management Skills

·         Teamwork

·         Customer Service (Internal and External)

·         Understanding of the overall business model and role of the position in ensuring its success.