Atlanta Hall Management, Inc. (AHM) provides management services to the new College Football Hall of Fame. The College Football Hall of Fame which opened in August 2014, is Atlanta’s newest family attraction in the downtown Centennial Park area, adjacent to the Georgia World Congress Center and the Omni Hotel. The organization’s mission is to entertain, educate, and engage our guests in a way that celebrates and honors the passion of college football, along with its people and traditions.
Fan Ambassadors serve as the point of contact for the exceptional hospitality experience at the College Football Hall of Fame.
The Fan Ambassador must be resourceful, work both independently and with a team, and be able to take initiative in performing tasks. Fan Ambassadors will rotate though all of the work areas within the College Football Hall of Fame, including Ticketing, Sidewalk, Field Zone, and Exhibits and will be expected to be versed in each of these areas.
Role, Responsibilities, and Key Performance Areas:
Manage the ticketing and check-in process to ensure efficient entry into the CFHOF POS terminal
Handle cash and credit card transactions for ticket purchases via POS terminal and/or mobile device
Complete reconciliation of POS terminal and/or mobile device at the end of each shift
Serve as first point of contact for guests upon arrival at the attraction
Educate guests on the procedures within the Hall
Serve as the gatekeeper for entry into the Hall- maintain access of the control panel
Entertain guest with sports trivia, activities, etc. during their wait to enter the CFHOF
Set up protective football equipment for guests
Facilitate the Kids Skill Zone through interactive instruction and play
Ensure timely flow of guest through each exhibit
Introduce film through presentation to guests
Share knowledge about the exhibits and assist with activities
Knowledge, Skills, Attributes and Abilities:
Education & Experience:
Do you think you have what it takes to be a part of this championship team?