Fan Ambassador

Atlanta Hall Management, Inc. (AHM) provides management services to the new College Football Hall of Fame. The College Football Hall of Fame which opened in August 2014, is Atlanta’s newest family attraction in the downtown Centennial Park area, adjacent to the Georgia World Congress Center and the Omni Hotel. The organization’s mission is to entertain, educate, and engage our guests in a way that celebrates and honors the passion of college football, along with its people and traditions.

Job Summary:

Fan Ambassadors serve as the point of contact for the exceptional hospitality experience at the College Football Hall of Fame.

The Fan Ambassador must be resourceful, work both independently and with a team, and be able to take initiative in performing tasks. Fan Ambassadors will rotate though all of the work areas within the College Football Hall of Fame, including Ticketing, Sidewalk, Field Zone, and Exhibits and will be expected to be versed in each of these areas.

Role, Responsibilities, and Key Performance Areas:

  • Welcome and host visitors during the CFHOF Experience
  • Warmly greet guests when they arrive, promote a friendly and happy atmosphere
  • Actively engage with all guests and anticipate their needs including providing maps and promotional materials
  • Manage necessary crowd control throughout the exhibits, including organization of lines and flow of traffic through the CFHOF
  • Maintain clean and safe areas. Pick up visible trash and report any areas in need of care or maintenance

Position Description

Ticketing

Manage the ticketing and check-in process to ensure efficient entry into the CFHOF POS terminal

Handle cash and credit card transactions for ticket purchases via POS terminal and/or mobile device

Complete reconciliation of POS terminal and/or mobile device at the end of each shift

Greeter

Serve as first point of contact for guests upon arrival at the attraction

Educate guests on the procedures within the Hall

Serve as the gatekeeper for entry into the Hall- maintain access of the control panel

Entertain guest with sports trivia, activities, etc. during their wait to enter the CFHOF

Field Zone

Set up protective football equipment for guests

Facilitate the Kids Skill Zone through interactive instruction and play

Exhibit Rotation

Ensure timely flow of guest through each exhibit

Introduce film through presentation to guests

Share knowledge about the exhibits and assist with activities

Knowledge, Skills, Attributes and Abilities:

  • Displays care for others and the innate ability to be a leader
  • Be a self-starter and be able to work well with minimal supervision
  • Able to clearly express ideas; present verbal information in a straightforward manner; ask questions in order to open channels of communication; listen to understand perspective of others.
  • Demonstrates passion, compassion and courageous stewardship

Education & Experience:

  • High school diploma or GED Equivalent; Bachelor’s Degree preferred
  • Efficient computer/technology literacy required
  • Hospitality experience within an attraction, hotel, or hospitality venue or related field preferred

Physical Requirements:

  • Frequently required to stoop, stand, walk, climb, lift and use repetitive motions
  • Must be able to stand long periods of time in all weather conditions

Do you think you have what it takes to be a part of this championship team?

If so, click here to get in the game!

250 Marietta St. N.W. Atlanta, GA 30313 | (404) 880-4800